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Tesla•Gateway

Analysis by Marcus & Team

Tesla Gateway: Green Cloud LED, No Internet

Troubleshoot a Tesla Gateway showing a pulsing green cloud LED with a 'No Internet' error. Focus on network configuration, app settings, and firmware updates.

Frequently Asked Questions

•How do I perform a DC disconnect safely?

Consult the Tesla documentation or a qualified electrician for proper DC disconnect procedures. It typically involves switching off the PV array and battery disconnects in a specific sequence.

•What are the typical IP addresses for Tesla's cloud servers?

Tesla does not publicly disclose its server IP addresses for security reasons. Troubleshooting network connectivity should focus on DNS resolution and ensuring no firewalls are blocking outbound traffic on standard ports like 80 and 443.

•How long is the warranty for the Tesla Gateway?

Warranty details can vary depending on the installation date and location. Refer to the Tesla warranty documentation for the specific terms and conditions applicable to your system.

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Marcus leads the technical research department at Storage Faults. Together with a team of systems analysts, he specializes in translating complex solar storage error codes into actionable diagnostic steps for the US market.

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Recommended Action:

1

Verify the home's Wi-Fi network is functioning correctly by testing connectivity with other devices.
2

Using the Tesla app, navigate to 'Settings' > 'Gateway' > 'Network' and confirm the Wi-Fi SSID and password are correct. Re-enter if necessary.
3

In the Tesla app, check the Gateway's IP address. If it's 0.0.0.0 or similar, reboot the home router to refresh the DHCP lease.
4

Force a Gateway reboot via the Tesla app or by cycling the Gateway's circuit breaker (following proper DC disconnect procedures first).
5

Check for available firmware updates in the Tesla app under 'Settings' > 'Gateway' > 'Firmware'. Install any pending updates.
6

If using a cellular backup, ensure the cellular modem is active and has sufficient signal strength. Check associated data plan is active.
7

Contact Tesla support to inquire about any known cloud service outages or Gateway-specific issues.

Observed Symptoms:

The Tesla Gateway displays a pulsing green LED on the cloud icon while the Tesla app or ITK (Installer Tool Kit) reports 'No Internet' connectivity.

Common Causes:

Wi-Fi network instability or outage.
Incorrect Wi-Fi password or SSID configured in the Gateway.
DHCP server issues preventing the Gateway from obtaining an IP address.
DNS server resolution failure.
Firewall blocking outbound communication from the Gateway.
Tesla cloud service outage.

How It Works:

The Tesla Gateway relies on a stable internet connection for data synchronization, remote monitoring, and over-the-air (OTA) firmware updates. The green pulsing LED indicates an attempt to establish or maintain a cloud connection. Failure to connect can be due to issues within the local network, the Gateway's network configuration, or Tesla's cloud services. Data transmission utilizes TCP/IP protocols over Wi-Fi or ethernet. Successful communication requires proper DNS resolution and gateway routing.

Pro Tip:

After changing Wi-Fi settings, allow the Gateway up to 30 minutes to re-establish a cloud connection. Monitor the LED status during this period. If connection fails, review the router's firewall logs for blocked outbound traffic to Tesla's servers.

Maintenance Tips:

Schedule regular checks for firmware updates via the Tesla app and install them promptly.
Periodically review the Gateway's network settings in the app to ensure they remain accurate.
Monitor the home's Wi-Fi network for stability and address any issues proactively.
Ensure that the Wi-Fi network password is not changed without updating the Gateway configuration.