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SolarEdge•Unknown

Analysis by Marcus & Team

SolarEdge: Energy Flow Screen Blank in App

Troubleshoot a blank Energy Flow screen in the SolarEdge mobile app. Check network connectivity, app settings, and cloud synchronization.

Frequently Asked Questions

•How do I check the Wi-Fi signal strength at the inverter?

Use a Wi-Fi analyzer app on your smartphone or tablet to measure the signal strength at the inverter's location. The closer to -50 dBm, the stronger the signal.

•How do I update the SolarEdge inverter firmware?

Log in to the SolarEdge monitoring portal, navigate to the inverter settings, and check for available firmware updates. Follow the on-screen instructions to initiate the update process. This requires installer access.

•What do I do if I can't access the SolarEdge monitoring portal?

Contact SolarEdge customer support or your installer for assistance with accessing the monitoring portal. Verify your login credentials and ensure your account is active.

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Marcus leads the technical research department at Storage Faults. Together with a team of systems analysts, he specializes in translating complex solar storage error codes into actionable diagnostic steps for the US market.

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Common Causes:

Critical Safety Precautions:

Do not attempt to open or modify the SolarEdge inverter or energy meter(s). Only authorized personnel should perform hardware repairs. Ensure proper DC disconnect procedures are followed before performing any maintenance. Protect your SolarEdge monitoring portal account with a strong password and enable two-factor authentication. Be cautious of phishing attempts and do not share your login credentials with unauthorized individuals.

Recommended Action:

1

Verify internet connectivity at the router. Check if other devices on the network can access the internet.
2

Restart the SolarEdge inverter via the DC disconnect switch, waiting 5 minutes before reconnecting. This forces a system reboot and re-establishes network connections.
3

Check the Wi-Fi signal strength at the inverter location. Consider using a Wi-Fi extender if the signal is weak. Ensure the inverter is configured with the correct Wi-Fi network name and password.
4

Force-close and reopen the SolarEdge mobile app. Clear the app cache in the phone's settings.
5

Update the SolarEdge mobile app to the latest version from the app store. Outdated versions can have compatibility issues.
6

Check for inverter firmware updates via the SolarEdge monitoring portal. If an update is available, initiate the update process.
7

Log out and log back into the SolarEdge mobile app. This can resolve synchronization issues with the cloud.

Technical Overview:

The SolarEdge Energy Management System relies on continuous data acquisition from the inverter and energy meter(s). This data is transmitted via Ethernet or Wi-Fi to the SolarEdge cloud. The mobile app retrieves this information from the cloud. A blank "Energy Flow" screen indicates a disruption in this data flow, either at the source (inverter/meter), during transmission (network), within the cloud, or within the app itself. Data integrity is dependent on correct Modbus communication.

What to Look For:

The SolarEdge mobile app displays a blank "Energy Flow" screen. No real-time power generation, consumption, or battery status data is shown. Historical data may or may not be affected. System otherwise appears to be operational (inverter online, battery charging/discharging).

Expert Tip:

Check the inverter's communication status lights (if any) for indications of network connectivity issues. Consult the inverter's system manual for the meaning of these lights. Use the SolarEdge monitoring portal to view the inverter's event log for any communication-related errors.

Prevention:

Schedule regular firmware updates for the SolarEdge inverter and energy meter(s) via the SolarEdge monitoring portal. These updates often include bug fixes and performance improvements.
Monitor the Wi-Fi signal strength at the inverter location and address any connectivity issues promptly.
Periodically check the SolarEdge monitoring portal for any system alerts or errors.
Ensure the mobile app is always up-to-date. Enable automatic app updates in the app store settings.