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FranklinWH•aGate

Analysis by Marcus & Team

FranklinWH aGate Phase Sequence Error

Troubleshoot FranklinWH aGate phase sequence errors: Check network config, firmware, app, and cloud connectivity for reliable home energy backup.

Frequently Asked Questions

•How do I check the aGate's network connection status?

Access the network settings within the FranklinWH app and verify the Wi-Fi signal strength or Ethernet connection status.

•Where can I find the latest firmware updates for the aGate?

Firmware updates are typically available through the FranklinWH mobile app. The app will notify you when an update is available.

•What information should I provide to FranklinWH support when reporting this error?

Include the aGate's serial number, firmware version, network configuration details, and a detailed description of the steps you have taken to troubleshoot the issue. Screenshots from the app are also helpful.

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Marcus leads the technical research department at Storage Faults. Together with a team of systems analysts, he specializes in translating complex solar storage error codes into actionable diagnostic steps for the US market.

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Pro Tip:

Check the aGate's time synchronization settings in the mobile app. Incorrect time can lead to miscalculations of the phase sequence. If possible, configure the aGate to synchronize with an NTP (Network Time Protocol) server for accurate timekeeping.

Safety Warning:

Ensure the AC and DC disconnects are accessible and clearly labeled. Prior to any system reset or power cycling procedure, consult the FranklinWH documentation and follow the manufacturer’s safety guidelines. Do not attempt to modify any physical wiring. Focus exclusively on app-based solutions. Protect your system by using strong passwords and enabling two-factor authentication for your FranklinWH account. Keep the aGate's software up to date with the latest security patches.

Symptoms:

aGate displaying a “Phase Sequence Error” message in the mobile app and/or on the device's LCD screen during the initial system setup. The system is unable to synchronize with the grid and remains offline. No AC power output is available.

Why This Happens:

Incorrect AC wiring configuration during system leading to a reversed phase sequence.
Firmware bug or corruption causing misinterpretation of the phase sequence.
Communication failure between the aGate and the grid due to network connectivity problems.
Inaccurate time synchronization leading to incorrect phase angle calculations.
Configuration error in the aGate's setup parameters related to grid connection.
Cloud service interruption preventing proper synchronization.

Step-by-Step Fix:

1

Verify the network connection to the aGate is stable and the device has internet access. Check Wi-Fi or ethernet connectivity.
2

Ensure the aGate is registered and connected to the FranklinWH cloud portal.
3

Check for and install any available firmware updates for the aGate through the mobile app. The latest firmware version may include fixes for phase sequence detection.
4

Within the mobile app, navigate to the system settings and review the grid connection parameters. Ensure these are correctly configured for your region and grid type.
5

Perform a system reset via the app. Locate the reset button or function within the settings menu and follow the on-screen instructions.
6

If the error persists, try power cycling the aGate by disconnecting the AC and DC disconnects according to the manufacturer’s instructions and then reconnecting them after 5 minutes. Allow the system to reboot.
7

Review aGate logs in the monitoring app to check for connectivity errors or other warnings.

Technical Overview:

The aGate uses phase sequence detection to ensure proper synchronization with the grid's AC voltage. This involves analyzing the order in which the AC voltage phases (A, B, C) reach their peak values. Incorrect phase sequence can damage equipment. The aGate firmware relies on accurate voltage and frequency measurements obtained through internal sensors and communication with the grid. Connectivity issues can also affect synchronization.

Maintenance Tips:

Schedule regular firmware updates for the aGate via the mobile app
Periodically check the system logs for any errors or warnings related to network connectivity or grid synchronization
Maintain a stable and reliable network connection for the aGate
Review network configuration regularly and ensure consistent connectivity to FranklinWH cloud services