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FranklinWH•aGate

Analysis by Marcus & Team

FranklinWH aGate Error 1015 System Time Sync Fix

Troubleshoot FranklinWH aGate Error 1015 time sync issues. Learn about network configuration, firmware updates, and cloud connectivity solutions.

Frequently Asked Questions

•How do I check the internet connection status of my FranklinWH aGate?

Open the FranklinWH monitoring app, navigate to the device settings, and look for the 'Network' or 'Connectivity' section. It should display the current connection status (Wi-Fi, Ethernet, or Cellular) and signal strength.

•What is the correct time zone setting for my FranklinWH aGate?

The time zone setting should match your local time zone. Select the appropriate city or time zone from the drop-down menu in the aGate configuration settings within the monitoring app.

•How often should I update the firmware on my FranklinWH aGate?

Check for firmware updates at least once a month or whenever you receive a notification from the FranklinWH monitoring app. Installing updates ensures optimal performance, security, and compatibility.

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Marcus leads the technical research department at Storage Faults. Together with a team of systems analysts, he specializes in translating complex solar storage error codes into actionable diagnostic steps for the US market.

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Symptoms:

The FranklinWH aGate displays Error 1015, indicating a failure to synchronize its system time with a reliable time server. This may result in inaccurate data logging, incorrect scheduling of charge/discharge cycles, and potential communication issues with the FranklinWH cloud.

Important Warnings:

While troubleshooting network connectivity, ensure you do not expose sensitive network credentials. Avoid sharing Wi-Fi passwords or router configuration details publicly. Always use strong passwords and enable two-factor authentication (2FA) where available on the aGate monitoring platform and related accounts. Do not attempt to modify the aGate's internal clock or time synchronization settings directly through unsupported methods.

Solution:

1

Verify internet connectivity to the aGate. Check the Wi-Fi or Ethernet connection status in the aGate settings via the monitoring app.
2

Ensure the correct time zone is selected in the aGate configuration settings within the app.
3

Reboot the aGate through the app or by cycling the AC breaker feeding the aGate. Wait for it to fully restart.
4

Check the DNS settings on your router to ensure they are correctly configured (e.g., using a public DNS server like Google's 8.8.8.8).
5

In the aGate app, check for firmware updates. Install any available updates as they may contain fixes for time synchronization issues.
6

If using cellular backup, ensure the cellular connection is active and has sufficient signal strength. Check the cellular data usage in the app settings to confirm data transfer.
7

Review the aGate logs in the app (if available) for any specific error messages related to NTP or time synchronization.

Expert Tip:

If the aGate continuously fails to synchronize time even after following the above steps, try manually setting the time temporarily within the app settings (if the feature is available). This may allow the system to function until the root cause is identified by support. Contact FranklinWH support providing the system serial number, firmware version and steps already tried.

Why This Happens:

Loss of internet connectivity affecting NTP server access.
Incorrect time zone configuration within the aGate settings.
DNS resolution failure preventing the aGate from finding the NTP server.
Firewall blocking outbound UDP port 123 (NTP).
Failure of the internal real-time clock (RTC) within the aGate (less likely).
Firmware bug affecting time synchronization process.

Technical Overview:

The aGate relies on Network Time Protocol (NTP) or similar protocols to maintain accurate time. The EMS software within the aGate queries a designated time server over the internet. Failures occur due to network connectivity issues, DNS resolution problems, firewall restrictions blocking NTP traffic (UDP port 123), or incorrect time zone settings. The system time is crucial for data logging, reporting, and grid services participation.

Prevention:

Regularly check for firmware updates for the aGate and install them promptly.
Monitor the aGate's internet connectivity via the monitoring app.
Periodically verify the accuracy of the time zone setting in the aGate configuration.
Ensure your home network's firewall is not blocking outbound UDP port 123 (NTP).