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FranklinWH•aGate

Analysis by Marcus & Team

FranklinWH aGate Error 1010: Gateway Authorization Error

Troubleshooting FranklinWH aGate Error 1010. Learn how to resolve gateway authorization errors, ensuring seamless solar and battery system operation.

Frequently Asked Questions

•How do I check the aGate's firmware version?

Navigate to the 'System Information' or 'About' section within the FranklinWH app. The firmware version will be listed there.

•What network ports does the aGate use to communicate with the cloud?

The aGate communicates with the FranklinWH cloud servers using TCP ports 80 (HTTP), 443 (HTTPS), and 8883 (MQTT).

•How often should I check for firmware updates?

It is recommended to check for firmware updates at least once a month or whenever prompted by the FranklinWH app.

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Marcus leads the technical research department at Storage Faults. Together with a team of systems analysts, he specializes in translating complex solar storage error codes into actionable diagnostic steps for the US market.

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Technical Background:

The aGate serves as the central communication hub for the FranklinWH energy system. It utilizes TCP/IP over Wi-Fi or Ethernet to connect to the cloud, enabling remote monitoring, firmware updates, and control. Authorization failures occur when the aGate's unique identifier (serial number) is not properly registered with the FranklinWH cloud server or when the locally stored authorization token is invalid. Modbus TCP communication with the batteries may be impacted. Secure Socket Layer (SSL) certificates ensure secure communication.

What to Look For:

The FranklinWH aGate displays Error 1010, preventing communication with the cloud, local network, or other system components. Monitoring app shows a 'Gateway Not Authorized' or similar message. Data logging is interrupted; historical data may be unavailable. Remote access and control are disabled.

Possible Causes:

Pro Tip:

If the aGate is frequently losing its authorization, check for intermittent network outages or Wi-Fi signal instability. A weak or unreliable connection can cause the device to lose communication with the cloud and require re-authorization. Consider using a wired Ethernet connection for improved stability.

Solution:

1

Verify the aGate's serial number in the FranklinWH app. Ensure it matches the physical label on the device.
2

Check the network connection. Confirm the aGate is connected to Wi-Fi or Ethernet and has internet access. Test internet speed and stability.
3

Restart the aGate via the app or by cycling the AC breaker that powers it. Allow several minutes for the system to fully reboot.
4

In the app, navigate to the 'System Settings' or 'Gateway Configuration' menu and attempt to re-register the aGate with the FranklinWH cloud.
5

Check firewall settings on the local network to ensure that the aGate can communicate with FranklinWH servers on ports 80, 443, and 8883.
6

Initiate a firmware update through the app, if available. Ensure the aGate remains connected to the internet throughout the update process.
7

Contact FranklinWH support if the error persists after following these steps. Provide the system serial number and a detailed description of the troubleshooting steps taken.

Maintenance Tips:

Regularly check for firmware updates via the FranklinWH app and install them promptly
Ensure the network connection remains stable and reliable
Periodically review the system logs within the app for any recurring errors or warnings
Back up system configuration settings if available