Analysis by Marcus & Team
Gateway App Shows "Grid Connected" During Brownout
Troubleshoot why your energy system app incorrectly reports "Grid Connected" during a power outage. Review network settings, firmware, and cloud connectivity.
Frequently Asked Questions
•How do I check the Wi-Fi signal strength of my Gateway?
Refer to your Gateway's user manual or the manufacturer's website for instructions on accessing the device's network settings. The signal strength is usually displayed as a percentage or number of bars in the app or web interface.
•What is the recommended grid outage detection sensitivity setting?
The optimal setting depends on the stability of your local grid. If you experience frequent brief power dips, a lower sensitivity setting may prevent false alarms. However, a higher sensitivity setting will ensure faster detection of genuine outages.
•How often should I update the firmware of my Gateway?
It's recommended to enable automatic firmware updates in the app settings. If automatic updates are not available, check for new firmware releases at least once a month.
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Marcus leads the technical research department at Storage Faults. Together with a team of systems analysts, he specializes in translating complex solar storage error codes into actionable diagnostic steps for the US market.